Improving Outcomes & KPIs with a Journey Approach

Workshops

I offer three different standard workshops customized to your needs that produce needed and valuable output.

01

Journey Approach 1st Step Workshop

My Journey Approach 1st Step Workshop builds the foundational knowledge and structure for renaming service journeys and measuring their efficacy.

02

Reduce Channel Shift Workshop

Completing my Reduce Channel Shift Workshop provides a matrix that serves as your guide to channel / digital roadmaps and customer communications needed to avoid unnecessary and costly channel shift.

03

CX Strategy Workshop

My CX Strategy Workshop provides the answers to the critical questions needed for a compelling strategy.

 

Journey Approach 1st Step Workshop

My Journey Approach 1st Step Workshop builds the foundational knowledge and structure for renaming service journeys and measuring their efficacy. The output of this ¾ day workshop provides:

Click here to request more information or schedule a chat about the 1st Step Workshop’s output, value, logistics, investment, etc.

Reduce Channel Shift Workshop

Completing my Reduce Channel Shift Workshop provides a matrix that serves as your guide to channel / digital roadmaps and customer communications needed to avoid unnecessary and costly channel shift. Output provides: Output provides:

Click here to request more information or schedule a chat about the Reduce Channel Shift Workshop’s output, value, logistics, investment, etc.

CX Strategy Workshop

My CX Strategy Workshop provides the answers to the critical questions needed for developing a compelling strategy.

Click here to request more information or schedule a chat about the CX Strategy Workshop’s output, value, logistics, investment, etc.