Improving Outcomes & KPIs with a Journey Approach

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Journey Approach Improves Fortune 200 Insurance Company’s KPIs and CX Rating

See how the simple first step of a journey approach shifted internal focus from siloed tasks to the purpose of customer journeys.

The change in employee hearts, minds and actions as a result of this simple step helped this insurance company improve KPIs and achieve the #1 position in a prominent CX index.