Improving Outcomes & KPIs with a Journey Approach


Virtual Keynote Utilizing Whiteboard Technology

A no PPT virtual keynote for a CX conference in South Africa.


Utilizing whiteboard/explainer animation to make this 57 minute virtual keynote more engaging, I cover the two lessons from the history of Customer Experience Management to carry forward:


  1. The current CX big thing and how it can serve as an accelerant.
  2. My estimated CX organizational change in the future
57:00 mins