Core Customer Experience Problem:
Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics.
We solve this problem.
Typical Initial Engagements:
For information on the type of engagements clients typically start with, click here.
Get & Keep More Customers, Touchpoint by Touchpoint, foreword by renowned thought-leaders Peppers & Rogers. This “how to” book is set to revolutionize how organizations approach and benefit from Customer Experience Management. Click the cover for more information in a new window.
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Defining and Living an Identity, Touchpoint by Touchpoint
We believe answering the questions of the Identity Pyramid™ forms a basis for consistently delivering Valued Touchpoints™: A standardized interaction that is customer-centric while advancing the organization’s Values, Identity and Experience Strategy, and the touchpoint’s goal(s).
So what are our answers to the foundational questions?
Values: What we stand for – what we are about
Identity: Who are we – our desired customer perception of us
We are: Passionate hands-on builders working with a sense of purpose and urgency, touchpoint by touchpoint.
We are all about building:
Boiled down, we want you to view us as: Hands-on agents of rapid change.
Vision: Where we are headed
Our big hairy Vision is to:
Serve the global need to improve the lives of customers, employees & employers
Mission: How do we get there
Our Mission is to:
Provide a results-based approach to quickly achieving customer-centric cultural change. Apply education, guidance, training, methodologies, tools and structure to expeditiously improve business results through enhancing and quantifying customer and employee experiences, touchpoint by touchpoint.
Huge upside available
Can you answer the above foundational questions for your organization? If so, are the answers consistently baked into each and every touchpoint? If the answer to either of these questions is "no," or "I am not sure," then we can help and there is an enormous upside.
For more information on how we help, contact us today